Top 7 Common Problems With Office 365 Users Must Know About

Published By Mohit Jha
Anuraag Singh
Approved By Anuraag Singh
Published On November 7th, 2023
Reading Time 6 Minutes Reading
Category Office 365

There are several benefits of the Microsoft 365 such as subscription plan. It help users to stay productive and organized thus, many large and small organizations are migrating towards it. It allows users to access the applications and projects. However, it has its downsides too. In this editorial, we have compiled the Top 7 Common Problems With Office 365 that users encounter while using this service.

Table Of Content

#Issue 1: Ownership Restrictions First Common Problem with Office 365

Office 365 service is developed by Microsoft and it is physically administered by the data centers of Microsoft. Only authorized Microsoft specialists are allowed to access these Datacenters. The company ensures users a complete Office 365 support and maintenance. However, if Office 365 users get a workflow performance issue, they address it to Microsoft Support. Their reaction may take a long time and users will not get an instant solution to their problem. Also, its all up to Microsoft that when to present updates and dispatch new highlights.

This ownership issue is one of the most common Office 365 problems and it becomes a key reason for organizations to opt for hybrid deployments. Because it allows users to benefit from cloud collaboration features along with keeping control over the on-premises portion of deployment.

#Issue 2: Performance Complications Of Office 365

Restricted control over the execution can bring the performance issues and it is a noteworthy Office 365 issue. By default, Microsoft ensures 99.9% of Office 365 uptime and provide the assurance with a financially backed SLA. In this way, if a client’s monthly uptime is under 99.9%, Microsoft promises to remunerate the gap through the administration credits. This sounds consoling, without a doubt. However, in genuine cases, these performance issues with Office 365 service are yet conceivable.

In March 2017, because of a discontinuous Office 365 blackout, clients everywhere throughout the world experienced issues while accessing their OneDrive, and Outlook accounts. In June 2017, another Office 365 downtime was enlisted crosswise over Europe and the USA. Eventually, in September 2017, European endorsers confronted the Exchange Online blockage issue. The complication in performance is one of the mostly faced problems with Office 365.

#Issue 3: Security Troubles

Security is one of the core domain in which Microsoft expands heavily. After all this, security remains the key reason for organizations to put off their cloud adventure. Microsoft gives multilayered Office 365 security guaranteed by means of physical protection, in-built security features, and client controls. Even after that, companies are often afraid to lose their information that is stored in the cloud. It is just because of the known issues with Office 365.

In August 2017,  the usernames and email address of Office 365 users across multi-tenant administrator dashboards are leaked. The data breach was accounted for by various influenced clients in different Office 365 server centers, including USA and EMEA.

To stay away from security issues, Organizations decide to download Office 365 mailbox data locally.

#Issue 4: Storage Limit has been Reached

While using the Office 365 then there is the storage limit is provided as per the plan. But after using the storage at alarming rate, then the issue of storage limit occurs. The data which is not required at current point of time, then it is saved as Archive. But this is also taking the space. So, Organizations decide to export their Archive mailbox data to the PST file to make some space.

#Issue 5: Office 365 Backup Policy Concerns

Lost information is one of the common Office 365 problems clients face. It is so because Microsoft Office 365 backup and Recovery Policies cannot ensure full recuperation after a specific period. For instance, OneDrive and MS Outlook recycle bins have a default retention time of 14 days. On the other hand, de-provisioned Office 365 accounts can hold the information for up to 90 days. After this; documents will be lost forever. This is also the common problems with Office 365.

#Issue 6: Office 365 Installation Takes Too Much Time

After deciding to buy the Office 365, you starts the installation. But during the installation there are several errors occur that affects the installation. Mostly occurred error during the installation is ” Your connection is slow”. After a while, in the middle the installation client hangs and closes.

#Issue 7: Office 365 Shows Errors While Syncing Files

Most of the time, while working with the Documents by login Office 365 account. Then there is a sync issue occurs means you are not connected with the Internet. If you are connected with the Internet then this issue resolves automatically and it sync all the documents into the OneDrive.

How to Save Your Data Locally from Office 365?

Users can save their Office 365 data locally as a PST file using the Office 365 Export Software. Doing this, ensure users that their cloud data is saved in offline mode and there is no any danger of data breach. This tool is save the whole data into the PST file which is accessible without Internet also. The resulting PST file can be shared to anyone also. Your whole data during the exporting is safe. You do not need to worry about the technicalities of the software. You can export the mailbox by just drag-and-drop operations.

Save Your Data Locally Using Step-By-Step Approach

1. Download and Install the software.

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2. Select the Office 365 as the Source and Outlook as the destination.

3. Select the Categories and apply Date Filter.

4. Enter Source and Destination credentials.

5. Fetch the users and Start Export.


Microsoft Office uses various layers of protection on the default retention setting and these customizable retention settings to provide more protection. However, there are multiple downsides of this service which are explained in this write-up. Here, we have discussed the top 7 common problems with Office 365. Yet, many of the problems can be resolve like backup Office 365 Policy, if the user saves data locally using  Office 365 mailbox Backup & Restore Software.