Top 5 Common Problems With Office 365 Users Must Know About

Anurag | Modified: November 19, 2018 | Office 365 | 6 Minutes Reading

common problems with Office 365

Microsoft Office 365 subscription help users to stay productive and organized thus, many large and small organizations are migrating towards it. It allows users to access the applications and projects. However, it has its downsides too. In this editorial, we have compiled Top 5 Common Problems With Office 365 that users encounter while using this service.

#Issue 1: Ownership Restrictions First Common Problem with Office 365

Office 365 service is developed by Microsoft and it is physically administered by the data centers of Microsoft. Only authorized Microsoft specialists are allowed to access these Datacenters. The company ensures users a complete Office 365 support and maintenance. However, if Office 365 users get a workflow performance issue, they address it to Microsoft Support. Their reaction may take a long time and users will not get an instant solution to their problem. Also, its all up to Microsoft that when to present updates and dispatch new highlights. It implies that your on-premises arrangement cannot be static for a long time and your Office 365 arrangement will change whether you need it or not.
This ownership issue is one of the most common Office 365 problems and it becomes a key reason for organizations to opt for hybrid deployments. Because it allows users to benefit from cloud collaboration features along with keeping control over the on-premises portion of deployment.

#Issue 2: Performance Complications Of Office 365

Restricted control over the execution can bring the performance issues and it is a noteworthy Office 365 issue. By default, Microsoft ensures 99.9% of Office 365 uptime and provide the assurance with a financially backed SLA. In this way, if a client’s monthly uptime is under 99.9%, Microsoft promises to remunerate the gap through the administration credits. This sounds consoling, without a doubt. However, in genuine cases, these performance issues with Office 365 service are yet conceivable.
In March 2017, because of a discontinuous Office 365 blackout, clients everywhere throughout the world experienced issues while accessing their Skype for Business, OneDrive, and Outlook accounts. In June 2017, another Office 365 downtime was enlisted crosswise over Europe and the USA. Eventually, in September 2017, European endorsers confronted the Exchange Online blockage issue.
These things imply that associations need a plan B to confront the potential Office 365 downtimes. Suppose, if the collaboration interruption is not acceptable then, it is sensible to have an auxiliary correspondence medium (an additional email box or a coordinated tool outside of the Office 365) to remain accessible in case if any power failure occurs. The complication in performance is one of the mostly faced problems with Office 365.

#Issue 3: Security Troubles

Security is one of the core domain in which Microsoft expands heavily. After all this, security remains the key reason for organizations to put off their cloud adventure. Microsoft gives multilayered Office 365 security guaranteed by means of physical protection, in-built security features, and client controls. Even after that, companies are often afraid to lose their information that is stored in the cloud. It is just because of the known issues with Office 365.
In August 2017, Microsoft Office 365 Email Outage that leaked the usernames and email address of Office 365 users across multi-tenant administrator dashboards. The data breach was accounted for by various influenced clients in different Office 365 server centers, including USA and EMEA.
Generally, Office 365 is a continuous target for cybercriminals who perform savage force assaults and spread malware to disturb specific deployments. Exchange Online remains the most appealing focus for hackers who search for stealing the profitable corporate data and private information from subscriber’s email messages. After this, the data breach has become one of the most common issues with Office 365.
To stay away from security issues, Office 365 administrators should control their organizations through Office 365 security center. They have to distinguish changes in the behavior of the system and should watch out for the information sharing and activities of users. Administrators are required to give a particular attention for access controls and user permissions to keep unauthorized users away from reaching confidential information.

#Issue 4: Compliance Limits

Compliance is another torment point for associations who considered Office 365 as their communication platform. The number of Office 365 services and applications have already passed the global accreditation. Hence, they are compliant with the necessities determined in ISO 27001, HIPAA BAA, EUMC, FISMA and an assortment of national, territorial, and industry-specified prerequisites. Thus, the compliance limits become a common Office 365 problem.
At the same time, extraordinary applications and services of the Office 365 suite have diverse compliance classifications mentioned in the dedicated Compliance Framework. Services and applications in classes C and D have the most elevated compliance commitments (Exchange Online, SharePoint Online, Project Online, and so on.). Some applications and services are not compliant at all, for instance, Microsoft Stream that is presently on the examining stage.

#Issue 5: Office 365 Backup Policy Concerns

Lost information is one of the common Office 365 problems clients face. It is so because Microsoft Office 365 backup and Recovery policies cannot ensure full recuperation after a specific period. For instance, OneDrive and MS Outlook recycle bins have a default retention time of 14 days. On the other hand, de-provisioned Office 365 accounts can hold the information for up to 90 days. After this; documents will be lost forever. These were the top 5 common problems with Office 365.
While Microsoft now permits administrators to extend information retention ranges for deleted items; it implies that users are required to pay for additional services. The worse thing is that default retention policies vary for every Office 365 application. If users are required to have some specific information requirements, juggling Office 365 backups can be hard to administer.
To overcome these Backup policy limitations of Office 365, users can export office 365 online mailbox to pst. After that, users can save their Office 365 data locally as a PST file. Doing this, ensure users that their cloud data is saved in offline mode and there is no any danger of data breach.


Microsoft Office uses various layers of protection on the default retention setting and these customizable retention settings to provide more protection. However, there are multiple downsides of this service which are explained in this write-up. These are some common issues that every user could face during the utilization of Microsoft Office 365 on the computer. In this editorial, we have discussed the top 5 common problems with Office 365. Yet, many of the problems can be resolve like backup Office 365 Policy concern can easily be resolved if the user saves data locally. To export Office 365 mailboxes to PST files SysTools Office 365 mailbox Backup & Restore Software is the best solution.