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Learn How to Fix Office 365 eDiscovery Export Tool Stuck in Processing?

Published By Mohit Jha
Aldrich Calvin
Approved By Aldrich Calvin
Published On May 27th, 2024

Summary:- Are you tired of dealing with your Microsoft Office 365 eDiscovery export tool stuck in processing? This writing will help you to learn how to fix the eDiscovery PST export tool not working. This issue usually occurs when the tool fails to complete the process of search or export. Therefore, the time of organization wastes and delays in the delivery of essential information fails.

Constantly encountering errors while using the eDiscovery PST export tool? Need a reliable solution? You’ve come to the right place to resolve this eDiscovery PST export tool error. This error typically occurs during the migration of Office 365 files to Microsoft Outlook. In this article, we will discuss the symptoms of this error, its main causes, and how to completely resolve this issue.

Nowadays this is a common issue, in this article, we will explore the common reasons for the problem and the methods to prevent this issue. However, Microsoft Office 365 is a completely productive suite consisting of a cloud-based solution. As the use of cloud storage increases, every organization is concerned with data security. Therefore, Organizations export their data and save it to local storage. There are different reasons why exporting a mailbox is needed. It includes backup, migration, and archiving the cloud data. 

Before diving into the eDiscovery export tool stuck in processing, let’s first understand What eDiscovery is and How it works to overcome the real issue.

“It is torturing! I need to upload multiple data files for research, and most of the uploads get stuck in the final seconds. I even attempted to increase my internet speed and divide my PST files into smaller ones. Could you please provide me with an effective solution to this problem?”

eDiscovery PST Export Tool Stuck Calculating Error

What is eDiscovery in Microsoft Office 365?

eDiscovery is a prominent feature i.e. integrated into the Microsoft 365 accounts for security and compliance purposes. Additionally, eDiscovery directs the process of identifying, collecting, and preserving electronic information including emails, documents, and other digital data for legal or compliance purposes. With the help of the eDiscovery tool, you can search the mailboxes and export them in PST format but make sure you have admin rights for it.

However, the eDiscovery feature does not come with every Microsoft plan. For the eDiscovery & export tool, you need to purchase an Enterprise E3 or E5 subscription plan. 

The Sign of eDiscovery Export Tool Stuck in Processing

When exporting an Office 365 mailbox to PST using the eDiscovery PST export tool, you may encounter this error depending on factors such as the size of the PST file and the bandwidth of the network. 

Additionally, the error may occur under the following conditions:

  • If the user is running MS Exchange Server 2013 in the O365 Dedicated/ITAR environment.
  • If the user is a member of a custom role group or the SSA-Discovery Management baseline role group, which utilizes the SSA_Mailbox Search Management role.

Important Tip: It is recommended to split large data files into smaller parts before migration and then export the multiple files to Outlook.

Why Office 365 eDiscovery Export Tool Stuck in Processing?

There are several reasons why the Office 365 eDiscovery export tool is stuck in processing. Since It is hard to find the actual reason for this problem. However, proper understanding and technological knowledge are required.

Reasons Why Office 365 eDiscovery Export Tool Stuck in Processing?

  • Browser not Supporting – Using any third-party browser other than Microsoft Internet Explorer may be the reason for the eDiscovery export tool not working. You have to add the ClickOnce extension to resolve this issue.
  • .Net Issue – If you don’t have a .Net 4.5 or earlier framework installed on your system. There is a chance that the eDiscovery PST export tool is not working. To fix this you need to install .Net 4.5 or a last framework.
  • Issues with the Permissions – If you don’t have the necessary permissions you are not able to search for the data and export too. Additionally, If you are not aware that the permission is given or not you need to check it in the Manager Role Group.
  • The huge size of the data sets – If the data size is more than 50 GB in size you are not able to export data. Since the eDiscovery tool stops working, therefore, you can’t move data properly. Moreover, the eDiscovery method has quite typical steps to perform and it consumes time too.
  • Internet Connectivity – Stable network connectivity is required while exporting data. If the exporting process is going on and the internet is not working it may cause the failure of the process.
  • Unsupported format of file – There are only a few | file formats with whom the eDiscovery process works. 
  • System boundaries – The system requirements for the tool are needed to fulfill the complete task.  It includes an operating system, window, CPU power, and storage space.

These are the reasons why Office 365 users are looking for another tool. For easily exporting the data. Therefore, making use of any reliable software is advisable.

How does eDiscovery in Microsoft Office 365 Work?

First, you need to assign permission to the user to be an eDiscovery team member. But you can only perform it when you are a role-group member of eDiscovery. Otherwise, you are not able to add a team member. 

Role group members are of two types. The first one is a reviewer who can give access to members to view. The second one is the eDiscovery manager who has the right to create and manage team members.

Steps to Export Mailbox Data

To assign eDiscovery permissions follow the following steps mentioned below.

Step 1. Go to the local browser and open the link https://protection.office.com
Step 2. Login into your Office 365 account and launch Microsoft 365 Admin Center.

Step 3. Click on the “Security and Compliance” option and select the “Permissions” option & hower to the Discovery manager. 

Step 4. Check the checkbox, then click on the Edit icon to add members. 
Step 5. Click on the “+ Add” button, Under “Choose Discovery Administrator”.
Step 6. Input the member name and select member through the checkbox.
Step 7. Now, add the member and press the Done button.
Step 8. After adding a member, go to the ‘Security and Compliance’ section then, click on More Resources. Click on Content Search then select New Search.

Note: If ‘Content Search’ is not available then you might not have the permissions. So, set it first. Moreover, it takes 24 hours to save changes.

Step 9. A new window appears, where you can customize all elements of content search. You can provide the Name & description of the search and the Location of the mailbox that you want to export.
Step 10. Under Conditions, you can apply different filters.

Step 11. Click on Submit and then Done.
Step 12. The search starts in the background.

Note: if you want to check the status of the search then you can do that from the Search tab.

Step 13. After searching click on the action and then press Export Reports.

Step 14. Under the output option choose the file type according to your requirement and then click on Export.

Step 15. After the export process finishes you can click on download result and then click on Copy to clipboard under the Export key.
Step 16. Now click on the ‘Download Results‘, the Discovery Export Tool starts &  a window will pop up. Enter the Export key that you copied.

Step 17. Click on Browse for the destination path to save the export result. 
Step 18. Click on the “Start button” for exporting. 

Final Words

The eDiscovery export tool stuck in processing causes a huge loss of time, resources, and human efforts. If you want to make use of the eDiscovery export tool proper planning and trained users with other requirements are performed. This writing will help you to identify the typical causes behind the failures. And provides you with the tools you need for smooth exporting. Through understanding all of this, you can ensure a smooth and efficient eDiscovery experience.