eDiscovery PST Export Tool Stuck Calculating Error – Resolve Using These Tips

Constantly encountering errors while using the eDiscovery PST export tool? Need a reliable solution? You’ve come to the right place to resolve this eDiscovery PST export tool error. This error typically occurs during the migration of Office 365 files to Microsoft Outlook. In this article, we will discuss the symptoms of this error, its main causes, and how to completely resolve this issue.

“It is torturing! I need to upload multiple data files for research, and most of the uploads get stuck in the final seconds. I even attempted to increase my internet speed and divide my PST files into smaller ones. Could you please provide me with an effective solution to this problem?”

The Signs of eDiscovery PST Export Tool Sticks in Calculating State

When exporting an Office 365 mailbox to PST using the eDiscovery PST export tool, you may encounter this error depending on factors such as the size of the PST file and the bandwidth of the network. 

Additionally, the error may occur under the following conditions:

• If the user is running MS Exchange Server 2013 in the O365 Dedicated/ITAR environment.
• If the user is a member of a custom role group or the SSA-Discovery Management baseline role group, which utilizes the SSA_Mailbox Search Management role.

Important Tip: It is recommended to split large data files into smaller parts before migration and then export the multiple files to Outlook.

Root Causes of eDiscovery PST Export Tool Stuck Calculating Error

Certain specific conditions contribute to the occurrence of this error. The root causes of this error are as follows:

1. If access to External Exchange Service (EWS) is not enabled in the environment, there is a 93% chance of encountering the error.
2. If the user begins migrating Office 365 files to Outlook over the Internet.

The Alternative Fix to eDiscovery PST Export Tool Stuck Calculating Error

A highly recommended alternative to the eDiscovery export tool, which often gets stuck in the calculating state, is the SysTools Office 365 Mailbox Export Tool. This software offers a secure Office 365 export to PST, ensuring data integrity without any freezing issues. It efficiently transfers data files of any size to MS Outlook within a short period.

In addition to these benefits, the utility provides several other features. Here are some of the key features:

• Various Options for PST Transfer – The Office 365 Export tool offers multiple file formats for data migration.
  • EML: Migrates messages from O365 to Apple Mail, Thunderbird, PocoMail, etc.
  • PST: Exports emails, contacts, and calendars from Office 365 to Outlook.
  • MSG: Enables the upload of single or multiple Office 365 emails to MS Outlook.
  • MBOX: Export messages from O365 to Mozilla Thunderbird, Apple Mail, etc
  • PDF: Allows to export bulk email data to desktop.
• Selective Export – The tool provides advanced features for selective migration. There are two ways to accomplish this:
  • Category Filter: Choose specific files/folders to be exported.
  • Date Filter: Set a time range for data transfer.
• Pause/Resume Facility – Users have the flexibility to pause and resume the migration process at any point during the operation, according to their convenience.

Simple Step-by-Step Guide as Alternative Fix to eDiscovery PST Export Tool Stuck Calculating Error:

Step 1. Begin by downloading, installing, and launching the software on your computer.

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Step 2. In the next step, opt for “Office 365” as your source and “Outlook” as your chosen destination platform.

Step 3. Utilize our user-friendly interface to easily select the mailbox items you desire from the provided list. You can also apply date filters to export data within specific date ranges.

Step 4. Ensure the security of your process by logging in securely with your Office 365 admin credentials to authenticate the platform. Click the “Validate” button to confirm the necessary permissions.

Step 5. Define the destination path where you want to save the resulting PST files on your computer. Additionally, you have the option to specify the PST file size according to your preferences.

Step 6. Add users to your project using any of the following methods:

• Fetch Users – Automatically retrieve users from the Source domain.
• Import Users – Upload users through a CSV file.
• Download Template – Acquire a sample CSV template to assist in creating your user list.

Step 7. To initiate the export process, select the users whose data you wish to export and click on “Start Export Process.”

Bottom Line

The solution to the eDiscovery PST export tool getting stuck in the calculating error narrows down to using the Office 365 Export tool as a reliable alternative for exporting PST from Office 365 without relying on eDiscovery. This software is trusted and recommended by experts as a genuine solution that ensures data integrity.

Frequently Asked Questions by Users