eDiscovery PST Export Tool Stuck Calculating Error – Resolve Using These Tips

eDiscovery PST Export Tool Error

Mohit Jha | Modified: May 26, 2023 | Office 365 | 4 Minutes Reading

Constantly encountering errors while using the eDiscovery PST export tool? Need a reliable solution? You’ve come to the right place to resolve this eDiscovery PST export tool error. This error typically occurs during the migration of Office 365 files to Microsoft Outlook. In this article, we will discuss the symptoms of this error, its main causes, and how to completely resolve this issue.

“It is torturing! I need to upload multiple data files for research, and most of the uploads get stuck in the final seconds. I even attempted to increase my internet speed and divide my PST files into smaller ones. Could you please provide me with an effective solution to this problem?”

eDiscovery PST Export Tool Stuck Calculating Error

The Signs of eDiscovery PST Export Tool Sticks in Calculating State

When exporting an Office 365 mailbox to PST using the eDiscovery PST export tool, you may encounter this error depending on factors such as the size of the PST file and the bandwidth of the network. 

Additionally, the error may occur under the following conditions:

  • If the user is running MS Exchange Server 2013 in the O365 Dedicated/ITAR environment.
  • If the user is a member of a custom role group or the SSA-Discovery Management baseline role group, which utilizes the SSA_Mailbox Search Management role.

Important Tip: It is recommended to split large data files into smaller parts before migration and then export the multiple files to Outlook.

Root Causes of eDiscovery PST Export Tool Stuck Calculating Error

Certain specific conditions contribute to the occurrence of this error. The root causes of this error are as follows:

  1. If access to External Exchange Service (EWS) is not enabled in the environment, there is a 93% chance of encountering the error.
  2. If the user begins migrating Office 365 files to Outlook over the Internet.

The Alternative Fix to eDiscovery PST Export Tool Stuck Calculating Error

A highly recommended alternative to the eDiscovery export tool, which often gets stuck in the calculating state, is the SysTools Office 365 Mailbox Export Tool. This software offers a secure Office 365 export to PST, ensuring data integrity without any freezing issues. It efficiently transfers data files of any size to MS Outlook within a short period.

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In addition to these benefits, the utility provides several other features. Here are some of the key features:

  • Various Options for PST Transfer – The Office 365 Export tool offers multiple file formats for data migration.
    • EML: Migrates messages from O365 to Apple Mail, Thunderbird, PocoMail, etc.
    • PST: Exports emails, contacts, tasks, and calendars from Office 365 to Outlook.
    • MSG: Enables the upload of single or multiple Office 365 emails to MS Outlook.
  • Selective Export – The tool provides advanced features for selective migration. There are two ways to accomplish this:
    • Category Filter: Choose specific files/folders to be exported.
    • Date Filter: Set a time range for data transfer.
  • Impersonation Feature – This tool offers a helpful feature for backing up O365 data from various user accounts. Users can migrate data with or without the impersonation option, allowing the migration of multiple accounts simultaneously.
  • Pause/Resume Facility – Users have the flexibility to pause and resume the migration process at any point during the operation, according to their convenience.

Simple Step-by-Step Guide as Alternative Fix to eDiscovery PST Export Tool Stuck Calculating Error:

  1. Download and install the software on your Windows-based system.

  1. Enter your Office 365 credentials (Email ID and Password), then click the Sign-in button.

  1. You will see a list of folders that you want to export. After selecting the required folders, click the Next button.

  1. Choose the email file format in which you want to save the data and apply the advanced settings.
  2. Browse the location where you want to save the data and click the Start button.

pst format

Bottom Line

The solution to the eDiscovery PST export tool getting stuck in the calculating error narrows down to using the Office 365 Export tool as a reliable alternative for exporting PST from Office 365 without relying on eDiscovery. This software is trusted and recommended by experts as a genuine solution that ensures data integrity.

Frequently Asked Questions by Users

Q. Can I use the mentioned software as an alternative to the eDiscovery Export Tool?

A. Yes, many technical experts consider this software to be the best alternative to the eDiscovery Export Tool.

Q. Do I have the option to save my emails in formats other than the PST file?

A. Yes, this advanced tool provides the option to export your data in EML and MSG file formats as well.

Q. Will I have the option to try the software for free before purchasing the licensed version?

A. Yes, you can try all the features of the tool for free before making a purchase.