Resolved | eDiscovery PST Export Tool Stuck Calculating Error

Harshita Joshi | April 4th, 2019 | Office 365

Constantly getting eDiscovery PST export tool stuck calculating error? Need the right solution? Well this is the right place for you to fix this eDiscovery PST export tool error. Generally, this error is faced when we perform the migration Office 365 files to Microsoft Outlook. What are the symptoms of this error, the main causes and how to get rid of this issue completely, is we are going to discuss further.

“It is torturing! I need to upload multiple data files for a research and most of the uploads stuck in final seconds. I even tried to increase the internet speed and parted my PST files to smaller ones. Can I please get a proper fix to this problem?”

eDiscovery PST Export Tool Stuck Calculating Error

The Signs of eDiscovery PST Export Tool Sticks in Calculating State

  1. While you are migrating Office 365 data to Outlook PST file using eDiscovery PST export tool, (depends upon the size of PST file, the bandwidth of the network etc.) the error might occur.
  2. If the user runs MS Exchange Server 2013 into O365 Dedicated / ITAR environment.
  3. If the user is a member of a Custom role group or SSA-Discovery Management baseline role group, which is using SSA_Mailbox Search Management role.

Important Tip: It is recommended to split the large data file into smaller parts before migration and then export the multiple files to Outlook.

Root Causes of eDiscovery PST Export Tool Stuck Calculating Error

There are observed some specific conditions where this error is constantly seen. The root sources of this error are:

  • If the access for EWS (External Exchange Service) is not enabled in the environment, there are 93% chances for the error to occur.
  • If the user starts to migrate Office 365 files to Outlook over the Internet.

Quick Fix to eDiscovery PST Export Tool Error

The instant fix to eDiscovery PST export tool stick in calculating state is recommended to use SysTools Office 365 Mailbox Export Tool for a secure Office 365 export to PST. The software is a breakthrough solution to export O365 data to Outlook PST without freezing or losing any data. It takes a really short time to transfer the data file of any size to MS Outlook.

Other than this, the utility has many more features to offer. Some major features are:

1. Various Options for PST Transfer

The Office 365 Export tool provides multiple file formats for data migration.

  1. EML: To migrate messages from O365 to Apple Mail, Thunderbird, PocoMail etc.
  2. PST: To export emails, contacts, tasks, calendars from Office 365 to Outlook.
  3. MSG: To upload single or multiple Office 365 mails in MS Outlook

2. Selective Export

The tool provides an advance facility of selective migration. There are two ways in the tool to do this activity:

  1. Category Filter: To choose only those files/folders that are to exported.
  2. Date Filter: To set the time range in the terms of date for the data transfer

3. Impersonation Feature:

The tool provides a very helpful feature to backup O365 data from various user accounts. Users can migrate the data with or without impersonation option, enabling users to migrate not just single account, but multiple accounts at once.

4. Pause/ Resume Facility:

Meanwhile the migration is processing, users get the relaxing option to pause and resume the migration process at any point of time, as per their convenience.

Bottom Line

The solution for eDiscovery PST export tool stuck calculating error narrows down to a point where we can say that Office 365 Export tool can be the savior to export PST from Office 365 without using eDiscovery safely. Users can trust on the software as it is recommended by experts and is indeed a genuine solution.